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Enterprise Systems
Organizational Issues
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IT Management
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Chair(s):
Amany R. Elbanna, Business School, Loughborough
University, a.elbanna@lboro.ac.uk
Marinos Themistocleous, Brunel University, UK,
Marinos.Themistocleous@brunel.ac.uk
Darshana Sedera, Queensland University of Technology,
Australia,
d.sedera@qut.edu.au
Description:
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Enterprise Systems (ES) continues to represent one of
the largest IT investments organisation make and increasingly becoming
one of the prerequisites for doing business in many industries. ES
encompass a wide range of software products supporting day-to-day
business operations and decision making in different business areas such
as ERP, CRM, and SCM. ES purportedly provide a standardized, integrated
process-focused environment that is challenging to implement and
maintain. The implementation
project of ES is very complex encompassing a large number of team members
from different business functions, countries, business units, and/or
departments. This
cross-functional team also include members of both business and IT/IS
people and of internal personnel and external consultants. Introducing ES to an
organization requires social and organizational skills in change
management, process redesign, and project management.
ES have diverse capability and functionality and
serves different communities of practice within the organization, which adds
to its complexity. Once
implemented, these systems affect how organizations operate, and require
significant organizational learning. There is increasing controversy surrounding the
benefits of ES and its organisational impact.
Enterprise
Systems has been an active area of organizational, technical, and
educational research for a decade, and since 1999 AMCIS has devoted one
or more tracks to Enterprise Systems topics. The Enterprise systems
organizational issues minitrack is one of three minitracks sponsored this
year by the Special Interest Group on Enterprise Systems. Come join an
active community of scholars interested in this important topic.
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The mini-track will focus on:
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ES selection and adoption
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Challenges, success, failure of ES implementation
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Project teams composition, challenges, conflicts, and
opportunities
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Organizational change and organizational learning
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Knowledge management
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Organizational and operational impact of ES
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Benefits realisation and evaluation
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Organisational impact, conflicts, and success factors
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Challenges of business and operational integration
