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D. Todd Donavan |
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Patil, Vivek H., Surendra N.
Singh , Sanjay Mishra, and D. Todd Donavan, (2008),
"Efficient Theory Development and Factor Retention Criteria:
Abandon the 'Eigenvalue Greater than One' Criterion,"
Journal of Business Research, 61: 162-170.
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Jin, Hyun Seung, Jaebeom Suh, and D.
Todd Donavan (2008), "Salient Effects of Publicity in
Advertised Brand Recall and Recognition," (Spring) Journal
of Advertising, 37(1):45-57.
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Donavan, D. Todd, Swinder Janda and
Jaebeom Suh (2006), "Environmental Influences in Corporate
Brand Identification and Outcomes," Journal of Brand
Management, (September-October) 14, 1-2:125-136.
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Donavan, D. Todd, Tom J. Brown, and John
C. Mowen (2004), "Internal Benefits of Service Worker
Customer Orientation: Job Satisfaction, Commitment, and
Organizational Citizenship Behaviors," Journal of Marketing,
68,1 (January): 128-146.
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Brown, Tom J., John C. Mowen, D. Todd
Donavan, and Jane W. Licata (2002), "The Customer
Orientation of Service Workers: Personality Trait
Determinants and Influences on Self and Supervisor
Performance Ratings" Journal of Marketing Research, 39, 1,
(February): 110-119.
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Donavan, D. Todd and Mary Ann Hocutt
(2001), "Customer Evaluation of Service Worker's Customer
Orientation: Extension and Application," Journal of Quality
Management, 6:293-306.
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Identification -
Consumer Behavior
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Management of Service Personnel:
Customer Orientation, Employee Fit
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Customer Satisfaction
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Organizational Citizenship Behaviors
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Woodward Faculty Fellowship for Research
and Teaching Excellence - 2000-2005 (KSU -
College of Business)
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Best Paper Award: 2005 Summer AMA -
Brand Track
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Best paper Award: 2001 Summer AMA -
Service Track
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Recipient 2004 Kansas State Bank
Teaching Excellence Award
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2004-2005 Advisor of the Year - Kansas
State University
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